Customer Challenge

FIT A/S, a prominent IT services provider for the Utility sector in Denmark, faced several challenges in their operations. As an organization owned by three major utilities—Envafors A/S, Klar Forsyning A/S, and FORS A/S—with a multi-utility portfolio covering Electricity, Gas, District Heating, Water, Wastewater, and Streetlights for 165,000 clients across a vast geographical area, they encountered several hurdles:

  1. Manual Intervention Reduction: The need to automate meter value to settlement processes, reducing manual intervention and enhancing operational efficiency.
  2. Data Quality Improvement: A desire to optimize AMI data processing to increase data quality, thereby driving operational excellence and accuracy.
  3. Loosely Coupled IT Architecture: The existence of a loosely coupled IT architecture that required streamlining for improved efficiency and accessibility.
  4. Data Accessibility: The challenge of providing easier access to high-quality data across various organizational units and applications.
  5. Innovative Digital Services: The aspiration to develop new and innovative digital services for their customers, enhancing their utility experience.
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Ideal Solution

FIT A/S embarked on a quest to find a technical solution that could effectively address their unique challenges in the utility market. Their journey led them to Utilihive, with several key aspects of the solution proving to be instrumental in resolving their issues:

  1. Industry Experience: Utilihive came with the endorsement of previous successful collaboration with KMD, serving as the system integrator and local partner for Utilihive. This experience instilled confidence in Utilihive's ability to meet FIT A/S's specific needs.
  2. Operational Suitability: Utilihive was not only suitable for FIT A/S's current operational requirements but also designed to accommodate future demands, ensuring long-term relevance.
  3. Business Activity Monitoring: Utilihive offered out-of-the-box business activity monitoring capabilities, facilitating real-time insights into large-scale metering operations within a multi-utility environment.
  4. Modern Architecture: The solution's cloud-native and modern architecture ensured scalability and readiness for immediate use.
  5. Vendor Expertise: Utilihive stood out as the only iPaaS (Integration Platform as a Service) vendor with a strong track record and extensive experience in the utility sector.
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Jeanette Johansen, Project Manager for the implementation and System Controller at Envafors, shared her perspective on the transition to Utilihive, saying, "I think we have got a lot of value for money. Compared to our previous integration platform, now we can skip a lot of workflows because the solution provides a better overview."

Value we bring

Upon implementing Utilihive, FIT A/S reaped several significant benefits:

  1. Integration Platform Control: FIT A/S gained greater control over their integration platform, allowing them to manage their operations more efficiently.
  2. Reduction in Service Requests: Utilihive led to a major reduction in internal service requests, providing an end-to-end view of all integrations, messages, and processes.
  3. Optimized Processes: The journey from meter values to settlement, as well as other related processes, became significantly more streamlined, enhancing overall efficiency.
  4. Rapid Deployment: Utilihive's SaaS model enabled FIT A/S to get up and running in just 8 weeks, ensuring swift deployment of new integrations.
  5. Comprehensive Integration Identification: The solution helped FIT A/S identify all necessary integrations before implementation, ensuring a seamless transition.
  6. Future-Ready Platform: FIT A/S now has a platform that not only addresses their immediate needs but is also poised to meet their future requirements, promoting long-term sustainability.
  7. Cost Optimization: The pay-as-you-go deployment model allowed FIT A/S to optimize their costs, making the most of their investment.

Utilihive not only resolved FIT A/S's immediate challenges but also positioned them for future success in the ever-evolving utility sector. The solution provided the control, efficiency, and scalability FIT A/S needed to excel in their multi-utility operations, ultimately enhancing the experience for their customers.

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