Succeeding with Utilihive
Greenbird’s Professional Services team is committed to help partners and customers succeed. Who better to help you become a Utilihive Expert than the experts at the company you purchased your platform from? Our training professionals equips your developers, data science and operational teams with the skills and knowledge to increase the value you gain from our technology and platform functionality. Our personalized approach to learning offers tailored on-site, self-learning and online options. And when you need additional support. We deliver it. Our experts offer support services, managed services, and professional services to help optimize your software ecosystems that is making data fly.
Training on Utilihive Platform
We offer a variety of training options to help you become an expert user of the Utilihive platform. We offer standard training options, including on-site courses and online as well as a free on-demand tools that cover the topics that are important to you and your organization. There are four types of standard training packages available to select from.
Training for developers
Our experts will guide you through setting up development environment and show examples on scripting Utilihive Adapters and Dataflows. You will learn how to write unit and integration tests and walk you through deployment, including to create, update and delete with our experts.
TRAINING FOR DATA SCIENTISTS
You will get an introduction to the Utilihive Data API and GraphQL by our experts and help you to deep-dive into how low voltage monitoring using Utilihive MonAMI works with the underlying Data API on a defined set of time series data.
TRAINING FOR OPERATION TEAMS
Our experts will provide an introduction to Utilihive Heartbeat and explain how to use it for end-to-end monitoring, configure alarms, resending messages, and analyze failing data flows. You will also learn how to use Heartbeat for connectivity testing, user management, API’s and documentation.
TRAINING FOR TESTING/ DEPLOYMENT TEAMS
Learn how to Utilihive Ghostwriter for simulation, generate/import existing master data (metering point, meter, geo location, ...), set up delivery profiles (export) to match expected HES export profile and data formats and run simulations using various event scenarios.
Support (we've got you covered)
We know everyone could use a helping hand. Whether you’ve got questions about installation, found a glitch in the platform, have a critical error, or need a little moral support, we’ve got your back. We’re here to ensure you benefit from your Utilihive investment—just don’t ask us for emotional support. Our technical experts can offer hands-on technical insight and 24/7 level 2 and 3 support according to your specific SLAs and Utilihive subscription.
Greenbird Support
Enterprises that leverage Utilihive technology require availability (24/7 if needed), fast ticket response, and resiliency to handle unforeseen events. Our trusted support team is ready and prepared, and now your IT team can be too.
Utilihive Documentation
Clear product documentation in the Utilihive platform helps your team get started, write, test, deploy, and manage new data flows, manage the platform and provide details on how use built-in monitoring and reporting tools.
Client and Partner community
From meetups, forums, FAQs and blogs, there are many ways to connect with peers, share experiences, solve issues and learn together. We often post solution tips and integration tricks to help speed up time to value. Let's connect.
PROFESSIONAL SERVICES
Skilled and experienced consultants can advise across every aspect of integration and help you design, build and run the platform that will ensure your Utilihive implementation performs optimally. We provide the knowledge, experience or manpower you need to realize the greatest return from your IT investments, enabling you to focus on what matters most, your core business.
PRODUCT FIT ANALYSIS
Get ahead of the game with Utilihive expertise, and build your team’s skills with Professional Services. Our multi-cloud integration experts will guide you in defining, mapping and choosing the right technology to ensure long-term success from your investments.
ARCHITECTUAL DESIGN
Build a foundational architecture to solve your operational and IT challenges and be compatible with your ecosystems. Whatever your integration challenge is, our Solution Architecture experts are ready to help you design your integration solutions and help solve complex processes.
DEVELOPMENT SERVICES
We offer integration services based on the Utilihive platform, with easy-to-use integration applications that can be quickly utilized to build and maintain your specific integrations. Its application lets you maintain a cohesive platform, reduce design and development time, and improve quality.
DESIGN & CODE REVIEWS
Reduce your team's technical debt without utilizing your developer resources. Our team of experienced developers are ready to review your design and code right when you need it. We'll ensure your code and solution is in top shape in accordance to industry best practices.
MANAGED SERVICE
Our managed integration service allows you to integrate applications and partners in a universal and flexible way. Our experts help you operate and manage your custom integration solution from a single location boosting your business agility while reducing your integration costs.
PLATFORM OPTIMIZATION
Our solution architects will help you understand any areas you’re not fully utilizing Utilihive functionality. They’ll optimize your platform implementation to improve performance, optimize operations and lower total cost of ownership over time.